30 Day Money-Back Guarantee

Risk-free purchasing! Master Panda provides a 30-day money-back guarantee with all products purchases bought from our website. Simply return the product(s), for any reason, within 30 days from your receipt of the shipped product for a full refund of the purchase price.

Please contact us to let us know you will return the product, and your order number, billing name, and address (you can find the order record in your email which left on our website) then pack the item securely in its original package.

All products must be returned in good condition, in original packages, and with all parts to ensure full credit. You will be refunded the shipping cost if the return is a result of a product defect or a shipping error on our part.

Master Panda is liable for the lost or damaged package during the shipping until the tracking record shows the package has been delivered successfully.

Lifetime Warranty

Master Panda warranties for the lifetime of its products, that the product will be free from defects either in material or craftsmanship. Master Panda will repair or replace, at the customer’s choice, any product which is found to be defective under normal use.

Warranty does not apply to natural or typical wear and tear, or any product misuse by the customer voids the warranty.

Warranty does not apply to damage due to an accident or natural disaster.

Warranty does not extend to decline in performance due to normal aging or to issues caused by product misuse.

Warranty extends only to the original owner, and Master Panda reserve the right to only provide refund for discontinued or closeout products.

The estimated shipping time for standard shipping (free shipping) is 15~45 days.

We will start processing your order as soon as possible. If the purchase is made during our close hours, we will handle it in the next working day.
Generally speaking, for standard shipping (free shipping), it will take around 15 days to get your package, but due to the courier’s guidelines, it may take up to 45 days to arrive. So if you need to get the package in the shortest time, please contact us to inquire about the cost of expedited shipping methods, like FedEx, TNT, DHL, etc.

As soon as we finalize the shipment of your order, you will receive a notification email with the tracking number included. You can either go to our tracking page to track or check from the carrier’s official website.